Shipping Policy

Thank you for choosing XY Kitchen Bathroom for your kitchen and bathroom product needs. This Shipping Policy outlines important information regarding the shipment of products purchased from our website.

1. Processing Time

1.1. Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase. Processing time includes order verification, quality checks, packaging, and dispatch.

2. Shipping Rates and Methods

2.1. We offer shipping to locations Australia nationwide. Shipping rates are calculated based on the weight of the package, shipping method chosen, and destination.

2.2. Customers have the option to select from available shipping methods during the checkout process.

2.3. The estimated delivery times are provided by the shipping carrier and are approximate. Actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.

3. Shipping Confirmation and Tracking

3.1. Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and instructions on how to track your package.

3.2. It is the customer's responsibility to track the shipment and ensure someone is available to receive the package at the provided shipping address.

4. Lost or Stolen Packages

4.1. XY Kitchen Bathroom is not responsible for lost or stolen packages confirmed to be delivered to the shipping address provided by the customer. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim using the provided tracking information.

5. Shipping Address

5.1. Customers are responsible for providing accurate and complete shipping information. Please double-check the shipping address provided during checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

6. Shipping Restrictions

6.1. Some products may be restricted from shipping to certain locations due to local regulations. Customers will be notified if a purchased product cannot be shipped to their location.

7. Order Cancellation or Modifications

7.1. Once an order has been processed and shipped, we cannot cancel or modify the order. Please review your order carefully before completing the purchase.

8. Contact Information

If you have any further questions or concerns regarding our shipping policy, please contact our customer service team:

Email:  Service@xykitchenbathroom.com.au

Address: 3/10 Wittenberg Drive, Canning Vale WA, 6155, Australia